Healthcare Cost Assistance for
Approved Plans
Get healthy, get covered.
Benefit Summary
Carewell SEIU 503 Healthcare Cost Assistance helps eligible workers in approved health insurance Marketplace plans pay:
- The net cost of your monthly premium (see FAQ for definition).
- Out-of-pocket costs like deductibles, copayments, coinsurance and prescription costs for services covered by your approved individual plan. Up to $6,500 of out-of-pocket expenses are covered in 2021.
This benefit applies only if you are enrolled in an approved Marketplace plan. However, if you became eligible for Carewell SEIU 503 benefits after the end of the last Open Enrollment period, and you are enrolled in a non-approved plan through a health insurance Marketplace, you may qualify for average premium reimbursements under Healthcare Cost Assistance. More information can be found in the FAQs.
Healthcare Cost Assistance is only available to eligible homecare and personal support workers, not to family members. If your family is included in your health insurance policy, Healthcare Cost Assistance will only cover the portion of the monthly premium that applies to your individual coverage. More information can be found in the Use this Benefit section below.
If you are eligible for Healthcare Cost Assistance, you will receive a Benefit Convenience Card (a Mastercard debit card) to pay for your monthly premium and covered out-of-pocket expenses. The card will come from Ameriflex (the Benefits Convenience Administrator).
Note: Renewal information for Healthcare Cost Assistance benefits for support workers enrolled in approved Marketplace plans can be found below in the Benefits Details section.
Important Things to Know
- This benefit pays for the net monthly premium for qualifying individual plans purchased through the Marketplace. It also covers up to $6,500 in out-of-pocket medical expenses for claims covered by your approved individual plan. Carewell SEIU 503 Healthcare Cost Assistance benefits are not employer-sponsored or group health insurance coverage.
- When you enroll, the Health Insurance Marketplace will offer you several plans to choose from. You can choose any plan you wish, but in order to receive Healthcare Cost Assistance benefits, you must enroll in the approved plan for your area.
- You will receive a Benefit Convenience Card from Ameriflex, which you can use to pay your monthly premiums, as well as your eligible copays, coinsurance, and prescriptions.
Check your Eligibility
This information is for people who are eligible and need to sign up for an approved plan on a Healthcare Marketplace.
To see if you qualify, please complete this eligibility questionnaire.
Enrollment
Great news! In response to the COVID-19 Public Health Emergency, President Biden has ordered a Special Enrollment Period for individuals and families for Marketplace coverage.
This enrollment period will run from February 15, 2021 to May 15, 2021 and will allow individuals and families in states that use Healthcare.gov (like Oregon) to enroll in 2021 health insurance coverage or update existing applications.
The Washington Healthcare Marketplace at www.wahealthplanfinder.org will also offer a Special Enrollment Period from February 15 to May 15, 2021. This enrollment period will allow individuals and families to enroll in 2021 insurance coverage. However, it will not allow for changes in your coverage if you’re already enrolled.
Please note: if you already have medical insurance for 2021, if you successfully enrolled in or renewed your Carewell approved medical coverage during Open Enrollment last year, then you don’t have to take any action during this Special Enrollment Period!
Steps to Enroll
Important
All the steps listed must be completed in order to enroll in Healthcare Cost Assistance.
Fill out the required 2021 annual paperwork
2021 Annual Paperwork (Digital)
These forms give the Carewell SEIU 503 Benefits team permission to assist you with enrolling and maintaining your healthcare coverage. This paperwork is not an application for health insurance.
Find an approved plan for your area from the list of plans and write down the plan name and number
In order to receive Healthcare Cost Assistance benefits, you must enroll in the approved plan for your area.
In order to enroll into an approved Marketplace plan
Call us at 1-844-503-7348 to schedule an enrollment appointment with Valley Insurance Professionals.
Pay your first month’s premium to your insurance carrier before the due date
You will need to pay the first premium out of your own funds, and you will be reimbursed for the net premium amount you paid. You will then receive a Benefit Convenience Card for future payments. Set up automatic payments with your insurance carrier using the Benefit Convenience Card to avoid missing payments. Your plan will not be activated and you may lose coverage for the rest of the year if you don’t pay your first month’s premium on time.
For faster reimbursement of the first premium, you can sign up for direct deposit.
Be sure to read and reply to your mail from the Marketplace
If you don’t respond to a Marketplace request for information, you may lose your insurance coverage, Advance Premium Tax Credits, and Healthcare Cost Assistance benefits. Please monitor your mail and email for notifications from the Marketplace.
Enrollment Confirmation
You will know you are enrolled in Healthcare Cost Assistance when you receive the Benefit Convenience Card in the mail.
If you have questions about enrolling and accessing Healthcare Cost Assistance, please call 1-844-503-7348.
Benefit Details
Use This Benefit
Use your Benefit Convenience Card to pay for your covered:
- Medical premiums
- Out-of-pocket expenses (deductibles, co-payments, coinsurance and prescriptions)
You may be asked to show proof of your expenses, so keep the Explanation of Benefits you receive from your insurance carrier and all receipts.
The Card cannot be used for:
- dental care or vision and hearing services;
- expenses for your spouse or dependents;
- expenses for services that your healthcare plan does not cover;
- expenses incurred while you were not eligible for Healthcare Cost Assistance;
- covered medical expenses from a previous calendar year. See the Reimbursements tab for more information.
If your family is on your health insurance policy, you will not be able to use the Card for your premium payments. You will need to pay your premium using your own funds and then request a reimbursement each month. See the Reimbursements tab for more info.
Set up automatic payments with your insurance carrier
Make sure your premium is paid on time every month! Contact your insurance carrier to set up automatic payments from your Benefit Convenience Card:
- Kaiser: Visit the Kaiser Permanente website.
- PacificSource: Visit the PacificSource website.
- Moda: Call Moda customer service at 1-503-243-3962 or toll-free at 1-877-605-3229, identify yourself as a homecare worker, and let them know you want to set up recurring automatic payments.
- Providence: Call Providence billing at 1-503-574-5791 or pay your premium online – for first time premium payments, use this link and select New individual & family applicants.
Make an appointment
Before you make an appointment with a medical provider, make sure that they are in your insurance carrier’s provider network. If you receive services from out-of-network providers, you will incur much higher out-of-pocket expenses.
Keep Your Benefit
To ensure you continue receiving Healthcare Cost Assistance, please remember to:
- Turn in your timesheets and/or payroll vouchers on a regular basis.
- Avoid recording zero hours of work for two months in a row. Going two months in a row with no work could cause you to lose your Carewell SEIU 503 benefits, including Healthcare Cost Assistance. In that case, you would still have your Marketplace insurance plan but you would have to start paying for premiums yourself or look for alternative coverage (for example, through the Oregon Health Plan).
- Keep your personal information up to date with Carewell SEIU 503 and your employer.
- Pay your monthly premium to your insurance carrier on time, and monitor your premium payments. Your carrier may terminate your insurance plan if payments are missed.
- Report to the Marketplace any change in your information within 60 days. We’re here to help with this… call 1-844-503-7348 for assistance.
- Stay current on your tax filing.
Reimbursements
The fastest way to get your reimbursement is by completing the following forms online!
Medical Reimbursement Claim Form
Medical Reimbursement Claim Form (Digital)
Use the Medical Reimbursement Claim Form for:
- Premium reimbursements if you are enrolled with family members onto your plan. You can only claim the portion of your premium corresponding to your individual coverage. If you need help calculating your individual premium amount, contact the Marketplace (1-800-318-2596), your insurance carrier, or Valley Insurance Professionals (1-844-507-7554, option 2). Please submit this form and a copy of your premium bill each month.
- Claiming reimbursement after March 31 for eligible costs from the previous calendar year.
Ameriflex Reimbursement Form
Ameriflex Reimbursement Form (PDF)
Use the Ameriflex Reimbursement Form to claim reimbursement:
- When you have paid for an eligible cost out of your own funds instead of using the Benefit Convenience Card (for instance, if you paid for a prescription medication out-of-pocket because you didn’t have your Card with you at the time).
- Claiming reimbursement until March 31 for eligible costs from the previous calendar year.
Contact Information and Resources
To make an appointment with Valley Insurance Professionals, please call 1-844-503-7348, or email carewellseiu503benefits@risepartnership.com
You can also call that number or email for the following reasons:
- Asssistance in determining a pathway to enroll in medical coverage
- Assistance with OHP applications
- Basic assistance with Carewell SEIU 503 benefits
Benefits Administrative Office
1-844-507-7554, option 3, option 2
Reasons to contact the Benefits Administrative Office:
- Verify your eligibility for and enrollment into Carewell SEIU 503 Healthcare Cost Assistance
- Questions about reimbursements
Valley Insurance Professionals
1-503-974-8471
hcwenroll@valleyinsurancepro.com
Reasons to contact Valley Insurance Professionals:
- Questions about the enrollment platform or assistance over the phone
- To make any of the following changes with the Marketplace:
- Correct any personal information (name, date of birth, income or address)
- Add or remove dependents due to pregnancy, birth, adoption, marriage, divorce or death
- Change your status (disability, tax filing, citizenship, tribal, incarceration)
- Change in health coverage (for example, if you were offered coverage through a job or you started on Medicaid)
- For assistance with submitting documentation requested by the Marketplace
Note: Do not call Valley Insurance Professionals to make an appointment with them. Instead, please call 1-844-503-7348, or email carewellseiu503benefits@risepartnership.com
Federal Marketplace
1-800-318-2596
Reasons to contact the Federal Marketplace:
- Find out the amounts of advance premium tax credits you may receive, as well as your gross and net health insurance premiums
- Request copies of your annual 1095 form
Note: For enrollment and life changes, we recommend that you enroll and report life changes through Valley Insurance Professionals to ensure your information is also reported to the Benefits Administrative Office
Insurance Carriers
Reasons to contact your insurance carrier:
- Set up automatic payments
- Obtain new coverage ID cards
- Questions about billing
- Verify if your doctor or a specific procedure is covered
Kaiser Permanente
Customer service: 1-800-813-2000
kp.org
MODA Medical
Customer service: 1-877-605-3229
Moda Health contact information
PacificSource (Oregon)
Customer service: 1-888-977-9299
pacificsource.com
Providence
Customer service: 1-888-816-1300
providence.org
Ameriflex
1-888-868-3539
When calling, please identify yourself as a Homecare or Personal Support Worker receiving Carewell SEIU 503 benefits, and also have your Benefit Convenience Card with you.
Click here to learn more about the Ameriflex mobile app
Reasons to contact Ameriflex:
- Check the balance on your Benefit Convenience Card, review your payment history, order a replacement card, etc.
- If your Benefit Convenience Card was declined and you were unable to make a payment
- Reimbursement claims on health insurance premium or medical expenses that were submitted to Ameriflex
Frequently Asked Questions
Read common questions about the Carewell Healthcare Cost Assistance benefit for approved plans. See the FAQs page for more information.
What's a Special Enrollment Period and am I eligible for one?
A Special Enrollment Period (“SEP”) allows you to enroll in a health insurance plan outside of the regular Open Enrollment period (Nov. 1 – Dec. 15). You may qualify for a SEP if you have experienced life changes, such as losing job based-coverage, or a change in income that makes you no longer eligible for Medicaid. If your SEP is approved by the Marketplace, you can enroll into a Marketplace Plan but you have limited time to get enrolled, usually 60 days from the date of your qualifying life event. The Marketplace will also need proof that you qualify for a Special Enrollment Period, so you will want to gather that information as soon as possible to complete your enrollment. For assistance, call 1-844-503-7348.
Do I qualify for average premium reimbursements?
You may qualify for Healthcare Cost Assistance if you became eligible for Carewell SEIU 503 benefits after the end of the last Open Enrollment period and you are enrolled in a non-approved plan on a Healthcare Marketplace. In that case, you would receive a Benefit Convenience Card to pay covered out-of-pocket expenses, and you would be eligible for reimbursement of your premium costs up to the lesser of your actual premiums or the average premium amount received by eligible care providers on Healthcare Cost Assistance. To continue receiving Healthcare Cost Assistance after the end of the year, you must enroll into an approved plan at your first opportunity and no later than Open Enrollment (between November 1 and December 15). Otherwise, your Healthcare Cost Assistance will stop at the end of the calendar year. To check if you qualify for average premium reimbursements, call 1-844-507-7554, option 3, option 2.
What is my net health insurance premium?
Your net premium is the monthly amount that you must pay to your insurance company to maintain your insurance. For example, if your gross premium (the full cost of the premium from your insurance carrier) is $500 per month and your Advance Premium Tax Credit or APTC (the financial assistance from the Federal Government) is $200 per month, your net premium would be $300 per month.
How do I use my Benefit Convenience Card?
Your Card works just like a regular debit card, with two important differences:
1. Your card is limited in use, meaning you can only use it for the covered expenses listed under “What can I use the Card to pay for?”
2. You cannot use your Card at an ATM or to obtain cash back when making a purchase.
How much money is on the Benefit Convenience Card?
There are two “accounts” on your Card. One account is preloaded with the annual amount for paying medical and prescription copays, deductibles and coinsurance expenses for covered services and prescriptions. In 2021, that amount is $6,500, but this may change from year to year. The other account is preloaded with the amount necessary to pay your net monthly premium: the portion of your individual health insurance premium that is not covered by your Federal tax credit (APTC).
What is the Advance Premium Tax Credit (APTC)?
The Advance Premium Tax Credit (APTC) is a tax credit issued by the federal government that you can use to lower your monthly insurance payment (called your “premium”) when you enroll in a plan through the Health Insurance Marketplace. Your tax credit is based on the income estimate and household information you put on your Marketplace application. If your estimated income falls between 100% and 400% of the Federal Poverty Line, you qualify for a premium tax credit.
Approved Plans for 2021
You can enroll into any medical insurance plan you would like on the Marketplace. However, if you are eligible for Healthcare Cost Assistance, you must select an approved plan in order to get assistance from Carewell SEIU 503 with paying for your premium and eligible out-of-pocket medical costs.
As approved plans are decided, they will be listed here. Last Updated: October 28, 2020.
California
BlueShield of California Silver 70 PPO
Anthem Silver 70 EPO
Idaho
PacificSource SILVER Navigator HSA 3500
Download Summary of Benefits and Coverage (PDF)
Oregon and Washington
Eligibility is based on the county where you reside
Approved Plan for Multnomah County
Approved Plan for Asotin County
Approved Plan for Washington County
Approved Plan for Lane County (Inside Kaiser Service Area)
Approved Plan for Lane County (Outside Kaiser Service Area)
Approved Plan for Baker County
Approved Plan for Benton County (Inside Kaiser Service Area – OR)
Approved Plan for Benton County (Outside Kaiser Service Area – OR)
Approved Plan for Benton County (WA)
Approved Plan for Clackamas County (Inside Kaiser Service Area)
Approved Plan for Clackamas County (Outside Kaiser Service Area)
Approved Plan for Clark County
Approved Plan for Clatsop County
Approved Plan for Columbia County
Approved Plans for Coos County
Download Summary of Benefits and Coverage (PDF)
Providence Oregon Standard Silver Plan - Signature Network, Plan ID 56707OR1360004
Download Summary of Benefits and Coverage (PDF)
Moda Health Beacon Silver 3000, Plan ID 39424OR1600002
Approved Plan for Cowlitz County
Approved Plan for Crook County
Approved Plans for Curry County
Download Summary of Benefits and Coverage (PDF)
Providence Oregon Standard Silver Plan - Signature Network, Plan ID 56707OR1360004
Download Summary of Benefits and Coverage (PDF)
Moda Health Beacon Silver 3000, Plan ID 39424OR1600002
Approved Plan for Deschutes County
Approved Plan for Douglas County
Approved Plan for Franklin County
Approved Plan for Gilliam County
Approved Plan for Grant County (OR)
Approved Plan for Grant County (WA)
Approved Plan for Harney County
Approved Plan for Grays Harbor County
Approved Plan for Hood River County (Inside The Kaiser Service Area)
Approved Plans for Hood River County (Outside The Kaiser Service Area)
Download Summary of Benefits and Coverage (PDF)
Moda Health Beacon Silver 3000, Plan ID 39424OR1600002
Download Summary of Benefits and Coverage (PDF)
Providence Oregon Standard Silver Plan - Choice Network, Plan ID 56707OR1330004
Approved Plan for Island County
Approved Plans for Jackson County
Download Summary of Benefits and Coverage (PDF)
Moda Health Beacon Silver 3000, Plan ID 39424OR1600002
Download Summary of Benefits and Coverage (PDF)
Providence Oregon Standard Silver Plan - Choice Network, Plan ID 56707OR1330004
Approved Plan for Jefferson County
Approved Plans for Josephine County
Download Summary of Benefits and Coverage (PDF)
Providence Oregon Standard Silver Plan - Signature Network, Plan ID 56707OR1360004
Download Summary of Benefits and Coverage (PDF)
Moda Health Beacon Silver 3000, Plan ID 39424OR1600002
Approved Plan for King County
Approved Plan for Kitsap County
Approved Plan for Klamath County
Approved Plan for Klickitat County
Approved Plan for Lake County
Approved Plan for Lewis County
Approved Plan for Lincoln County
Approved Plan for Linn County (Inside Kaiser Service Area)
Approved Plan for Linn County (Outside Kaiser Service Area)
Approved Plan for Malheur County
Approved Plan for Marion County (Inside Kaiser Service Area)
Approved Plan for Marion County (Outside Kaiser Service Area)
Approved Plan for Morrow County
Approved Plan for Pierce County
Approved Plan for Pacific County
Approved Plan for Polk County
Approved Plan for Sherman County
Approved Plan for Skamania County
Approved Plan for Snohomish County
Approved Plan for Spokane County
Approved Plan for Thurston County
Approved Plans for Tillamook County
Download Summary of Benefits and Coverage (PDF)
Providence Oregon Standard Silver Plan - Signature Network, Plan ID 56707OR1360004
Download Summary of Benefits and Coverage (PDF)
Moda Health Beacon Silver 3000, Plan ID 39424OR1600002
Approved Plan for Umatilla County
Approved Plan for Union County
Approved Plan for Walla Walla County
Approved Plan for Wahkiakum County
Approved Plan for Wallowa County
Approved Plans for Wasco County
Download Summary of Benefits and Coverage (PDF)
Providence Oregon Standard Silver Plan - Signature Network, Plan ID 56707OR1360004
Download Summary of Benefits and Coverage (PDF)
Moda Health Beacon Silver 3000, Plan ID 39424OR1600002